We are committed to protecting your privacy and ensuring that your use of www.alivexploring.com (the “Website”) is as secure and enjoyable as possible. 

This Privacy Policy explains how we collect information from you during your use of the Website, and how we use that information.
 

What we collect

When you open an account and/or reserve services through the Website, we do require you to provide us with certain information, including but not limited to your name, phone number, email address, billing address, and payment information.  This information is used solely to process orders placed by you and to communicate with you regarding your use of the Website and/or Aliv ’ services.

Unless you are logged into your account, your use of the Website will be done anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address to any personal information unless you have logged into your account. We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).

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How we use your personal information

We may use your personal information for the following purposes:

• To contact you regarding a specific inquiry you have submitted.

• To purchase tours, vouchers, tickets, etc. on your behalf.

• To email you tour, voucher, ticket information, etc.

• To notify you of any changes to your itinerary or any other information we feel is necessary to provide you.​

 

Who we share it with

We never sell or rent your personal information; we may disclose your personal information if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Alive World, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

Your information will be shared with tour providers, museums, airlines, railroads, and any other service that you will be utilizing during your trip as required by the specific operator.  Your information may be shared with our agents or contractors for the purpose of performing service for us (such as credit card processing). 

In the event that Aliv World Ltd, or any operation thereunder, is sold, we reserve the right to transfer your personal information to the entity or entities that have purchased Alive World.  If that happens, the new entity or entities will adhere to a privacy policy that is at least as stringent as this policy.

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Security of your Personal Information

Your personal information is never shared with outside parties without your permission, except under conditions explained above, and data is stored in password-controlled servers with limited access.  Our Website uses secure socket layer (“SSL”) encryption to protect your personal information whenever it is collected or transmitted.

No one can see or edit your personal information without knowing your username and password, so do not share these with others.  If you believe that an unauthorized person has gained access to your username and/or password, please notify us immediately by emailing ask@alivexperiences.com

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Access to your Personal Information

You may review and update your personal information at any time by emailing ask@alivexperiences.com

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.

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Use of Cookies

Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.

Changes to Privacy Policy; California Online Privacy Protection Act

In the event that we make any material changes to this Privacy Policy, we will post a message on the Website alerting you that changes have been made.

Because we value your privacy we have taken steps to comply with the California Online Privacy Protection Act.  If you would like to review and/or modify the personal information that we have on file for you, please email ask@alivexperiences.com.

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Data Protection Law

we are committed to facilitate the exercise of your rights granted by Data Protection law. Otherwise you can contact us at any time to discuss your privacy concerns.

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Privacy rights under the  Data Protection law include:

Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or concerns you can contact us any time.

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Right of access, objection, restriction of processing, erasure, and portability. You also have the right to withdraw your consent at any time when we process your personal data based on your consent. To exercise these rights, please contact us.

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Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by following the opt-out instructions in our commercial emails, by contacting us, or by adjusting your preferences under your Profile Details on the Site.

Please note that we reserve the right to send you other communications, including service announcements and administrative messages relating to your alivexperiences account, without offering you the opportunity to opt out of receiving them.

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Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you. We use cookies and similar technologies on our Site to personalize your experience on the Site and recommending software products and services that may be of interest to you. For additional information or to opt-out see our Cookie Policy.

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Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to the Data Protection law, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.

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Problems or complaints with Our Privacy Policy

We value your comments and opinions. If you have questions, comments or a complaint about compliance with this privacy policy you may email at ask@alivexperiences.com. customized trips to Italy, italy tailor made vacations, private trips to Italy